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Envelope-to: b.miller@logomastersintl.com
Delivery-date: Wed, 05 Aug 2020 10:44:21 -0500
Date: Wed, 5 Aug 2020 10:37:43 -0500 (CDT)
From: The 8x8 Team <inquiry@information.8x8.com>
Reply-To: inquiry@information.8x8.com
To: b.miller@logomastersintl.com
Message-ID: <153232425.1589767854.1596641863684.JavaMail.mktmail@abmas03.marketo.org>
Subject: What is the #1 priority for contact centers in 2020?
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If you are having trouble viewing this email, please click here: https://go=
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Read the whole story <https://mktg-email.8x8.com/r80U0C2X0YfoHYGss00C0p0>
__________________

Despite the drastic business changes necessitated by Covid-19, the #1 goal =
for contact centers is still improving customer experience results and cons=
istency.=20

That=E2=80=99s according to a new Aberdeen Research report, The Intelligent=
 Contact Center Survey, which found that 66% of contact centers were focuse=
d on this goal. <https://mktg-email.8x8.com/r80U0C2X0YfoHYGss00C0p0>

However, 27% of contact centers cited outdated technology infrastructure as=
 a significant roadblock for achieving this goal.

In The Cost/CX High-Wire Act,<https://mktg-email.8x8.com/r80U0C2X0YfoHYGss0=
0C0p0> we give you the whole story on the challenges contact centers are fa=
cing right now and the solutions they=E2=80=99re using to meet those challe=
nges.

Read the whole story <https://mktg-email.8x8.com/r80U0C2X0YfoHYGss00C0p0>

P.S. -- Save your virtual seat for our upcoming webinar AI Assisted Self-Se=
rvice from the Work-From-Home Era. <https://mktg-email.8x8.com/gi0H8Yo0C20s=
YC0pG000FZs>
__________________

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 width=3D"600" alt=3D"Week two: The cost/CX highwire act." style=3D"display=
:block; width:100%!important; max-width:100%; height:auto;" /></a>=20
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ht:20px; font-weight:normal; text-align:left; color:#000000;">=20
<p>Despite the drastic business changes necessitated by Covid-19, the #1 go=
al for contact centers is still <strong>improving customer experience resul=
ts and consistency.</strong></p>=20
<p>That=E2=80=99s according to a new Aberdeen Research report,&nbsp;<em>The=
 Intelligent Contact Center Survey,</em> which found that <a href=3D
"https://mktg-email.8x8.com/Y0p8W0WYs00CH002oYG0CCs" target=3D"_blank" styl=
e=3D"color: #cb2233; text-decoration: underline; font-weight: bold;"
>66% of contact centers were focused on this goal.</a></p>=20
<p>However, 27% of contact centers cited <strong>outdated technology infras=
tructure as a significant roadblock</strong> for achieving this goal.</p>=
=20
<p>In <a href=3D
"https://mktg-email.8x8.com/Y0p8W0WYs00CH002oYG0CCs" target=3D"_blank" styl=
e=3D"color: #cb2233; text-decoration: underline; font-weight: bold;"
>The Cost/CX High-Wire Act</a>, we give you the whole story on the challeng=
es contact centers are facing right now and the solutions they=E2=80=99re u=
sing to meet those challenges.</p>=20
</div> </td>=20
</tr>=20
</tbody>=20
</table> </td>=20
</tr>=20
</tbody>=20
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<a href=3D
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e=3D"color: #ffffff; text-decoration: none; display: block; padding: 10px 2=
5px; text-align: center;"
>Read the whole story</a>=20
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<tr class=3D"mktoModule" id=3D"copyf6977262-cf42-4faa-88cb-edf2b1bc5770">=
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<td style=3D"background-color:#FFFFFF;">=20
<table width=3D"100%" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" styl=
e=3D"min-width:100%;">=20
<tbody>=20
<tr>=20
<td style=3D"padding-left:25px; padding-right:25px; padding-top:0px; paddin=
g-bottom:25px;">=20
<table width=3D"100%" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" styl=
e=3D"min-width:100%;">=20
<tbody>=20
<tr>=20
<td>=20
<div class=3D"mktoText" id=3D"copy.pf6977262-cf42-4faa-88cb-edf2b1bc5770" s=
tyle=3D"font-family:Arial, Helvetica, sans-serif; font-size:15px; line-heig=
ht:20px; font-weight:normal; text-align:left; color:#000000;">=20
<p>P.S. -- Save your virtual seat for our upcoming webinar <a href=3D
"https://mktg-email.8x8.com/eY0HQC02000YGX0C8sbos0p" target=3D"_blank" styl=
e=3D"color: #cb2233; text-decoration: underline; font-weight: bold;"
>AI Assisted Self-Service from the Work-From-Home Era.</a></p>=20
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<td width=3D"10" style=3D"width:10px; min-width:10px;">&nbsp;</td>=20
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><strong>8x8</strong></a> 675 Creekside Way, Campbell CA, 95008 USA +1 866 =
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